Fazit
Aktualisiert: 20.09.2025Advantages and disadvantages
- Slow response from support
- No native app for an even better user experience
MrPlay.com, an online casino owned by the Maltese Marketplay LTD with an MGA license, promises fair games, secure transactions, and 24/7 customer support, but does it keep these promises?
The welcome package caught my attention: up to €2,000 in bonus money plus 225 free spins is impressive. I delved into their game library and was not disappointed. There are over 3,000 slots. They also have 30+ live casino games.
What I appreciated was the licensing situation. mr.play is regulated by both the UK Gambling Commission and the Malta Gaming Authority. But there is no German license.
Payouts were impressive. I usually received my money within 24 hours, and they accept all the usual suspects: Visa, Mastercard, and various e-wallets.
Their customer service is slow. I waited five days for my question about account verification, and another three days for my follow-up question about the bonus terms and conditions.
Conclusion: mr.play has the basics of a solid casino—good games (3,000+), fast payouts (15-30 minutes), decent bonuses (€200 bonus money + 100 free spins for Starburst and Book of Dead). But this sluggish support—while other casinos offer live chat or 24-hour service—prevents it from being something I would wholeheartedly recommend.
| criterion | Evaluation |
| Games on offer | 4/5 – Large selection of slots (over 3,000 titles) and live casino games, but lacks a wider variety of table games |
| Security | 5/5 – The casino is licensed and has modern security measures (128-bit Secure Socket Layer (SSL)). |
| Bonus offers | 4/5 – Attractive welcome bonuses (€200 bonus money + 100 free spins for Starburst and Book of Dead), but with high wagering requirements (35x) and a short validity period (only 21 days). |
| Customer support | 3/5 – Friendly and professional, but sometimes long waiting times. |
| Payment methods | 5/5 – Wide selection of secure payment methods, including credit cards, e-wallets, and bank transfers. |
| User-friendliness | 4/5 – A user-friendly website and a mobile version are available, but no native app. |



